We’d Love to Hear From You!

At Auraface.online, your satisfaction is at the heart of everything we do. Whether you have a question about your order, need beauty or jewelry advice, or simply want to say hello, we’re here and ready to help! Our friendly team responds quickly and personally, making sure you always feel cared for and valued—just like part of our family.

Send us an email

info@auraface.online

Got a question? Reach out—we’ll get you glowing in no time!

    Call us

    +145 12345678

    FAQ

    You can reach us easily by using our contact form on this page or by emailing us directly at support@auraface.online. We strive to respond to all inquiries within 24 hours.

    Our team is available Monday to Friday, from 9am to 6pm (GMT). Messages sent outside these hours will be answered as soon as possible on the next business day

    Absolutely! Once your order ships, you’ll receive a tracking link via email. If you have any questions about your shipment status, just reach out with your order number.

    If you need to change or cancel your order, please contact us as soon as possible with your order details. We’ll do our best to accommodate your request if your order hasn’t already shipped.

    Yes! If you’d like your order gift-wrapped or need a special note included, just let us know in your order notes or contact us right after placing your order.

    We’re so sorry for any inconvenience! Please email us with your order number and a photo of the item, and we’ll arrange a replacement or refund right away.

    Of course! Our team loves to help you find the perfect item. Contact us with a bit about the occasion or person you’re shopping for, and we’ll offer some personalised suggestions.

    We accept all major credit and debit cards, PayPal, and several other secure payment options at checkout.

    Simply email us or fill out the contact form with your order number and reason for return or exchange. We’ll provide you with instructions and help you through the process.

    Yes—your privacy and security are extremely important to us. We use secure payment gateways and do not share your information with third parties.

    Have more questions?

    Just send us a message—we’re always happy to help!

    Let’s connect